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Compatibility depends mainly on your phone case, not just your phone model. Check the attachment type shown on each product page before ordering. Cases with a fully enclosed charging-port opening or built-in attachment loops generally work best.

Follow the attachment method shown on the product page. For styles using a phone tab, place the tab inside your case, feed the loop through the charging opening, refit your phone, and check that everything sits flat and secure before attaching the chain.

This depends on your phone, case, charging cable, and attachment style. Make sure the tab does not block the charging port or prevent the case from closing properly. Remove it if it interferes with wired or wireless charging.

No. EMORA phone chains are designed for styling and convenient everyday carrying, not as drop protection or load-bearing safety equipment. Avoid sudden pulling, overloading, or using an attachment that appears worn or damaged.

Some styles with removable clasps can also be attached to a secure bag loop or key ring. Check the product’s attachment details and never force a clasp onto hardware that is too thick.

Depending on the clasp, bag charms can be styled on handles, D-rings, zipper pulls, or other secure loops. Make sure the attachment is fully closed before use.

Metal hardware, beads, rhinestones, and decorative details may rub against delicate leather or fabric. Consider your bag’s material and avoid combining too many heavy charms in one area.

Check the dimensions and styling notes on the product page. Larger curved clips generally work well for full updos and medium-to-thick hair, while smaller styles are better suited to half-up looks or finer hair. Hold may vary depending on your hair length, thickness, and texture.

Materials vary by design, so check the Details & Dimensions section on each product page for the most accurate information.

Gold-tone and silver-tone describe the visible finish unless another material is specifically stated. If an earring is listed with an S925 post, this refers to the post only unless the product page says otherwise.

Freshwater pearls, natural stones, marbled finishes, resin patterns, and hand-assembled bead combinations may vary slightly in shape, color, or pattern. These natural differences are part of the character of each piece.

Colors may also appear slightly different depending on lighting and screen settings.

Some styles feature S925 silver posts, which will be clearly stated on the product page. However, individual sensitivities vary, so we cannot guarantee that every style will suit every wearer.

We only describe a product as hypoallergenic when this has been specifically confirmed.

Keep your pieces away from water, perfume, lotions, hairspray, hand sanitizer, and household cleaners. After wearing, gently wipe them with a soft, dry cloth and store them separately in a dry place.

Visit our Jewelry Care page for material-specific guidance.

Enter your personalization and select any available options—such as font, finish, placement, or chain length—on the product page before adding the item to your bag.Please review every detail carefully before completing your order.

Orders containing both ready-made and personalized pieces may ship together or separately, depending on availability, production timing, and fulfillment location.

If your items ship together, the entire order will follow the personalized item’s estimated delivery timeframe of 8–13 business days. If we send your order in separate parcels, you won’t be charged any additional shipping fees and will receive tracking information for each shipment.

Personalized pieces are made especially for you and typically arrive within 8–13 business days from order confirmation. This estimate includes both production and shipping time.

Delivery may take a little longer during holidays, new launches, or peak shopping periods. Express Shipping shortens transit time only and does not reduce the time required to create your piece.

Contact us at support@emorastyle.com as soon as possible.Because production may begin shortly after an order is confirmed, we cannot guarantee changes or cancellations once personalization has started.

Because personalized products are created especially for you, they are not eligible for returns or exchanges due to a change of mind.This does not apply if your item arrives damaged, defective, or different from the personalization details submitted with your order. Please see our Return & Exchange Policy for complete information.