Shipping policy

At EMORA, every order is carefully prepared and packed before making its way to you. Below you’ll find information about processing times, shipping rates, delivery estimates, tracking, and international duties.

Order Processing

Orders are typically processed within 1–2 business days after they are placed. Business days are Monday through Friday, excluding public holidays.

During new launches, promotions, or peak shopping periods, processing may take a little longer. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Please note that processing time is separate from the delivery estimates listed below.

Shipping Destinations

We currently ship to the international destinations available at checkout. Available shipping methods may vary depending on your delivery address.

If your country or region does not appear at checkout, we are unfortunately unable to ship to that destination at this time.

Shipping Rates & Delivery Estimates

Standard Shipping - $5

• Free on orders of $99 or more

• Estimated delivery: 5–7 business days after dispatch

Express Shipping - $10

• Estimated delivery: 3–5 business days after dispatch

Available options and final shipping costs will be displayed at checkout before payment.

Delivery times are estimates and cannot be guaranteed. Customs clearance, local courier delays, weather conditions, public holidays, and peak shipping periods may occasionally affect delivery.

Personalized/engraved Orders

Personalized and engraved products are made to order and typically arrive within 8–13 business days from order confirmation. This estimate includes both production and shipping time.

Personalized orders may require additional time during holidays, promotional periods, or periods of high demand. Express Shipping shortens transit time only and does not reduce the production time required to create your piece.

The most accurate estimated delivery timeframe will be displayed on the individual product page.

Mixed Orders

Orders containing both ready-made and personalized items may be shipped together or in separate parcels, depending on availability, production timing, and fulfillment location.

If all items ship together, the complete order will follow the personalized item’s estimated delivery timeframe. If items are shipped separately, you will receive tracking information for each parcel and will not be charged any additional shipping fees.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number.

Please allow up to 48 hours for tracking information to update after dispatch. If your tracking has not updated for several business days, contact us at support@emorastyle.com, and we’ll be happy to help.

Duties & Taxes

International orders may be subject to customs duties, import taxes, or other local charges depending on the destination country or region.

Unless otherwise shown at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer. EMORA does not control or determine the amount of these charges.

If your package is held by customs, we recommend contacting your local customs office or courier for further information.

Address Changes

Please review your shipping information carefully before placing your order.

If you need to change your delivery address, contact us as soon as possible at support@emorastyle.com. We will do our best to assist, but we cannot guarantee address changes once an order has entered fulfillment or has been dispatched.

EMORA is not responsible for delays or failed deliveries caused by incorrect, incomplete, or insufficient shipping information provided at checkout.

Delayed, Missing, or Delivered Packages

If your order is delayed beyond the estimated delivery window, please check the latest tracking information and contact the carrier first.

If the tracking shows your package as delivered but you have not received it, please check with your household, neighbors, building management, mailroom, or local courier.

You may also contact us at support@emorastyle.com, and we will assist with the available shipping information. While we cannot guarantee reimbursement or replacement for packages confirmed as delivered by the carrier, we will do our best to help investigate the situation.

Returned or Undeliverable Packages

Packages may be returned to us if they are refused, unclaimed, undeliverable, or addressed incorrectly.

Once the package has been received by our fulfillment team, we will contact you to arrange either:

• Reshipment, subject to an additional shipping fee; or

• A refund for the eligible product value after inspection.

Original shipping fees and any return-to-sender charges are non-refundable unless the return resulted from an error by EMORA.

Need Help?

For questions about shipping, delivery, or tracking, contact us at support@emorastyle.com.

Our support team will respond within 1–2 business days.