Refund policy

We want you to love every EMORA piece you receive. If something doesn’t feel right, we’re here to help.

You may request a return or exchange within 30 days of receiving your order.

We accept eligible returns for a refund, exchange, or store credit. To start a return or exchange, please contact us at support@emorastyle.com with your order number and return reason.

All returns and exchanges must be approved by our team before being sent back. Please do not send any items back without contacting us first, as unapproved returns may not be accepted.

Return Conditions

To be eligible for a return or exchange, items must be:

• Unused and unworn

• In their original packaging

• In sellable condition
  

Most EMORA items are eligible for return or exchange if they meet these conditions, including bag charms, phone chains, hair accessories, necklaces, fashion jewelry, and fashion bags. For fashion bags, all original packaging, tags, straps, dust bags, and accessories must be included where applicable.

Return Shipping & Non-Returnable Items

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service, as EMORA is not responsible for returns that are lost or damaged in transit. Original shipping fees are non-refundable.

We are unable to accept returns for items that have been used, worn, damaged, or returned without original packaging. Gift cards, final sale items, personalized or made-to-order items are also non-returnable.

Sale items may be eligible for exchange or store credit only, depending on availability.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@emorastyle.com.

Please include your order number and clear photos of the item and packaging so we can review the issue.

Once confirmed, we will help arrange a replacement, exchange, refund, or other suitable solution.

Please note that damage caused by misuse, accidental damage, improper care, or normal wear and tear is not considered a product defect.

Refund Processing

Once we receive and inspect your return, we will notify you whether your return has been approved.

If approved, your refund, exchange, or store credit will be processed within 7 business days.

Refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to complete the refund.

Need Help?

For any return or exchange questions, please contact us at support@emorastyle.com.

Our support team will get back to you within 1–2 business days.